SANTA BARBARA, CA - One of Russia’s finest five star hotels, the Moscow President Hotel, recently selected Revelation by InfoGenesis to manage all food and beverage transactions throughout the property. ImagePoint Ltd., a reseller of InfoGenesis software working through Hogatex Software GmbH, completed the sale and implementation.
After an extensive technology evaluation, the President Hotel, located in the heart of Moscow on the picturesque banks of the Moscow River, selected InfoGenesis to replace an existing point-of-sale (POS) system. Revelation’s use of advanced Microsoft-based open system technology and the ability to provide a translated product that focused on the specific needs of the President Hotel were key decision factors for management. The hotel also needed an enterprise solution that could manage its remote sites, provide hardware independence, and flexible and detailed paperless reporting.
“Technology helps us deliver a superior standard of service to our guests,” said Sergey Surov, Commercial Director of the President Hotel. “When it came time to update our point-of-sale system, Revelation was the best choice based on its international features and functionality.”
The President Hotel’s information technology needs extend from fine dining to casual cafes. Seven touch screen terminals, specifically engineered for hospitality and food service operations, are installed at six revenue centers throughout the property to support all food and beverage transactions. Hotel management looked to InfoGenesis not only to streamline transactions, but also to help increase revenue while cutting costs by means of online business analysis and improving guest satisfaction.
With guest satisfaction in mind, InfoGenesis implemented a loyalty program for hotel patrons. The Hotel now issues four levels of discounts cards—bronze, silver, gold VIP, and gold super VIP—to award percentage discounts on food, beverages, and other hotel amenities to returning guests. With Revelation, staff members simply swipe a guest’s loyalty card and discounts appear on the check automatically. Management uses Revelation reports to evaluate the success of each program in driving customer satisfaction, increasing revenue, and ensuring that loyal customers return to the President Hotel.
“InfoGenesis has an outstanding track record as an international company,” added Surov. “InfoGenesis installations in 40 countries, including world prestigious resorts and hotels like ours, gave us the confidence to go with InfoGenesis today and know they will be there forever.”
Hogatex is one of the world’s leading providers of business intelligence solutions in the hotel and food service industry. For more information, visit www.amadeus.com. ImagePoint Ltd. is a leading provider of technological solutions for hospitality industry in Russia and CIS countries. For more information, visit www.imagepoint.ru.
Based in Santa Barbara, California, InfoGenesis is a leading developer of enterprise information solutions for the hospitality and food service industries. Our solutions are built on advanced Microsoft technology and IBM SurePOS point-of-sale hardware. For more information, visit www.infogenesis.com.